Verint Systems, a provider of analytical solutions and enterprise business intelligence for contact centres, is hosting a webinar entitled ‘Discovering the Value of the Brand in Conversation’ in association with CM Insight, a UK customer management...
According to IDC, the market for smart handheld devices in Western Europe grew by 121 per cent in the first quarter 2003, driven by strong sales of Smartphones from Nokia, Sony Ericsson, and Orange. Sales of standalone handheld devices remained slower, but were buoyed...
It is the aim of most CRM strategies to emulate the old fashioned relationship between a shopkeeper and his known customers. The purpose of those conversations was to help the customer enjoy their time in the shop, convince them to purchase, leave them feeling...
Fineos Corporation, an Irish provider of banking and insurance software, has just announced the general release of Fineos 4.0, its line-of-business software suite of front and back office solutions designed to optimise the sales, servicing and product management...
META Group announced findings showing that 80 per cent of businesspeople surveyed believe e-mail to be more valuable than the phone for business communication. The startling findings are the result of a recent META Group survey designed to identify the preferred...
Today’s IT departments are under increasing pressure to deliver more with less and are challenged to align themselves more closely with changing business objectives. The key trends and tools to deliver on such corporate objectives will be presented in detail at...
