The number of large-scale call centres in Scotland is set to fall by 22 per cent in 2003 according to Mitial Research. The closure of 52 large-scale call centres which provide telephone-based customer service for utilities, financial organisations and hotel, travel...
DataDistilleries, a Dutch provider of predictive real-time analytics, announced the availability of its new software for improved credit risk detection. Offering advanced analytical software that automatically analyses all customer and loan information throughout the...
Details of the 5th annual Call Centre Expo UK conference have been revealed. Interactive half-day executive masterclasses, case-study led conference sessions and free-to-all daily keynote sessions will be presented by senior industry experts and will focus on the key...
Half of the Belgian respondents to a survey placed the same application on top of their desiderata lists: movie on demand. The idea of no longer having to rush out to the local video store to rent a movie, is clearly catching on. Ranked second, with 41 per cent, is...
Royal Mail has announced the secondment of John Modd, previously managing director of its International Services business, to Spring, the joint venture cross border mailing company established by Royal Mail, TPG and Singapore Post. John Modd commented I am looking...
The first International Contact Centre Quality Congress (ICQC 2003) is to be held at the Sheraton Park Lane Hotel, London, on June 10-11. Organised by Mitial Research in association with Euromoney Exhibitions Group, ICQC 2003 will feature presentations of...
