Aspect Communications, a provider of enterprise customer contact solutions, and Performix Technologies, a performance management solutions company, announced the integration of Performix Technologies’ Emvolve Performance Manager and the Aspect Customer DataMart....
According to a survey carried by Nokia and The HPI Research Group, the vast majority of UK respondents – three-quarters – regard MMS as exciting. The positive expectations of users in the UK and other surveyed countries mirror actual mobile multimedia...
The recording and QA markets are evolving and acquisitions have resulted in major challenges and opportunities for customers and vendors. If either NICE or Witness fail to execute, customers are not going to give them a second chance, with those who view logging and...
Local language information technology application market is likely to touch a revenue of 60 million by 2005 from the current 10.2 million, according to a study by Frost & Sullivan. The local language applications market, currently estimated at about 10.2million...
Quality Plus Callscan, a UK supplier of performance, workforce, e-Learning and skills management for contact centres, has been placed in the top 100 of the Real Business Hot 100 companies for the second consecutive year. Rob Farnham, managing director of Quality Plus...
VoiceGenie Technologies, an IVR and VoiceXML Gateway provider, announced the availability of GenieBuilder, an open-standards voice application software package for use on VoiceGenie’s IVR platform. GenieBuilder includes a library of reusable and configurable...
