Changing the traditional approach of CRM into Citizen Relationship Management, of e-Government into GoVoicement, while integrating data, information, knowledge, media, and services for the citizen. Conceived as a paradigm of communication with the citizen, the main...
Talisma announced today the fifth generation of its customer service management (CSM) suite based on an integrated platform for managing cross-channel customer interactions including real-time chat, collaboration and instant messaging. WebCenter enables multi-contact...
Ericsson and mmO2 have signed a pan-European frame agreement for the supply of the microwave solution MINI-LINK. The agreement covers all subsidiaries within the mmO2 group.This deal is a pan-European pricing framework and is the common base for all subsidiaries...
MAAF Vie, a division of MAAF Assurances, a French insurance group, is betting on a solution combining the Idylic VoiceXML platform and Elan Sayso text to speech to optimise the processing of customer calls and provide them with 24/7 access to their life insurance...
VimpelCom, a Russian mobile operator offering services under the Bee Line trade mark and Alcatel are demonstrating new 3G/UMTS mobile applications and services live at the Svyaz-Expocomm trade fair. For the very first time in Russia, the visitors can watch live...
Although wireless hotspots have received considerable media attention, there were just over 1,000 hotspots throughout Western Europe at the end of 2002. However, according to a new report from IDC, this situation is about to change. IDC expects the number of Western...
