FINEOS Corporation, an Irish manufacturer of banking and insurance software announced the appointment of Isabel Hudson to its board as a non-executive director. Isabel Hudson currently holds the position of corporate development director with Prudential in the UK,...
According to IDC, IT spending on solutions that enable banks’ capital adequacy – driven by new Basel 2 regulations – is expected to absorb about 9 per cent of Western Europe’s total banking IT spending in 2006. This will significantly...
According to the Datamonitors report, ‘Call Center Outsourcing in EMEA,’ of the nearly 1.2 million agent positions in the region, 150,000 (12 percent) are currently outsourced to a third party within EMEA. Datamonitor predicts this number will have almost...
SRC, a UK contact centre technology provider, has launched a marketing consultancy service to address the mass-marketing needs of companies using the telephone as the primary point of contact to gain new customers. The division will be headed up by SRC business...
Rhetorical, a UK developer of text to speech technology has created a new voice capable of seamlessly switching between Spanish and US English. Rhetorical’s Americas Spanish rVoice recognises when to use Spanish pronunciation and when to use English...
The CAGR for speech recognition solutions from 2000 till 2004 will have been of 21 per cent, while services, applications, enabling software and platforms will represent near 1300 million of revenues by the end of next year. These are some of the conclusions...
