Convergys Corporation announced today that it received Call Center Magazine’s ‘Call Center of the Year’ award. The award recognises the best in call centre operations. Call Center Magazine presented the 2002 Call Center of the Year awards at its...
All in a sudden, PeopleSoft has shaken the CRM world by bidding a $1.7 billion takeover of rival JD Edwards, creating a block that can defy SAP and Siebels overbearance on CRM market. Peoplesoft shows this trump just before Siebel began its European User Week. AMR...
Eckoh Technologies, a UK speech application provider, announced that it has signed an exclusive 5-year contract with Twenty First Century Communications (USA) to host the companys High Volume Call Answering (HVCA) service in the UK market. Twenty First Century...
SpeechWorks and NetCentrex , a provider of VoIP networks and services announced the availability of France’s first speech-enabled trading service offered by Credit Lyonnais, one of France’s largest banking groups. Now Credit Lyonnais’ clients have...
Following launches of the first multimedia picture messaging services, interoperability deals are being negotiated and signed across Europe, with a view to taking multimedia services to the mass market. The billboards have recently become omnipresent following the...
Cobbetts, a UK law firm, is rolling out a WinScribe digital dictation system from SRC after a successful pilot across the firm’s Manchester and Leeds offices. The SRC/WinScribe solution, which was piloted with 28 staff in Cobbetts’ employment practice...
