The VoiceXML Forum announced today it has engaged Prometric, a part of The Thomson Corporation, to develop and deliver the Forum’s VoiceXML Developer Certification Programme. VoiceXML Forum members will oversee the programme and the Forum plans to launch the...
The SALT Forum, a debate forum for multimodal and telephony systems protocols, announced that it has published a profile for the World Wide Web Consortium’s (W3C) Scalable Vector Graphics (SVG) markup language. SVG is an XML-based language for describing...
Hans Vestberg was today appointed vice president, general manager and head of Business Unit Global Services of Ericsson. He will be a member of the Ericsson Corporate Management Team. Hans Vestberg has over the past 12 years served in a number of different capacities...
KANA announced the availability of KANA Service 8 software, its industry-leading application for multi-channel contact centre management. KANA outsourced development of the product to Accenture. In addition, the application provides the link between internal systems...
