BT and Nortel Networks are rolling out an integrated voice and data communications system for Manchester City FCs new ground, the City of Manchester Stadium home of the 2002 Commonwealth Games. The solution, planned and being delivered by BT Convergent Solutions,...
Alcatel announced today the immediate availability of its Assessment for VoIP Solution (AVISO) tool, a comprehensive software solution for assessing the VoIP readiness of enterprise networks. With the adoption of VoIP on the rise, Alcatel developed this tool to...
Cable and Wireless plc announces today that George Robertson, Secretary General of NATO, has been appointed as Deputy Chairman of Cable and Wireless with effect from 1 February 2004. This role will be part-time executive and he will play a leading part in the...
The IP contact centre market in UK will grow from around 8,000 agent positions in 2003 to over 200,000 agent positions by 2007. The majority of this growth will come after 2005, when the mass market will be influenced by the large number of blue-chip reference sites...
The IP contact centre market in UK will grow from around 8,000 agent positions in 2003 to over 200,000 agent positions by 2007. The majority of this growth will come after 2005, when the mass market will be influenced by the large number of blue-chip reference sites...
Some 41 percent of U.S. consumers reported using a speech system such as a voice-enabled bill pay or flight information line within the past three months. Among this group, 66 percent said they encounter speech systems on a regular basis. Additionally, 61 percent...
