Garlands Call Centres has received a special commendation for the quality of its Human Resources (HR) at the HR Excellence Awards held at Claridges, London on Thursday 3rd July. Garlands was also a finalist in the Hewitt Bacon Woodrow Award for Best Contribution of HR...
The Italian speech technology company Loquendo presented Luca, its the new bubbly male voice for the Italian language. He joins Loquendo’s Italian family of voices: Roberto and Marcello, the more ‘mature’ Italian voices, used in a wide range of...
According to the latest mobile research from IDC, mobile portals will account for over 42 million users in Western Europe in 2007 and the value of the market will be more than $1 billion. Mobile operators such as Vodafone, Orange, T-Mobile, and O2 have launched...
Traditionally, speech technology has targeted large enterprises or large-volume products such as command-and-control-enabled cell phones. These systems required large user numbers to justify the investment, but speech technology is breaking free from this limitation,...
CBB Call Center, located in Cracow, Poland, is owned by BPH PHK S.A., one of the largest Polish banks part of the HVB Group. The call center has 120 fully equipped agent desks and handles over 500,000 calls a month. CBB employs about 250 bilingual agents, operating 24...
