Ericsson announced that is supporting leading Bahrain operator Batelco take an important step toward an all-IP network by enhancing its GSM network with mobile softswitch. Under the agreement, Ericsson will also expand coverage and capacity for Batelco to...
Altitude Software announced CRM Middle East as a new customer. The Dubai-based contact centre outsourcing company implemented Altitude uCI 7.1 solution to automate CRM campaigns and enhance customer service levels. Since the new system went live in December 2005, CRM...
CosmoCom announced that Wolfhart Krischke will serve as Managing Director for the DACH region which includes among others, Germany, Austria, Switzerland,Czech Republic, and Hungary. Mr. Krischke will lead the CosmoCom organization for the region from CosmoComs...
Nokia has reached a 5-year managed services agreement to run Hutchison Essar’s network operations in 9 circles in India. Nokia will assume the operation of Hutchison Essar’s networks in Gujarat, Karnataka, Andhra Pradesh, Chennai, Uttar Pradesh (East and...
BT announced that it has signed a contract over 2 years to manage Microsofts global OneCall call center routing initiative. Under the agreement, BT will design, build, deploy and manage a solution to unify and manage Microsofts contact centers throughout the...
