Royal Mail (RM) reported today that it has dramatically reduced call handling costs for its Track & Trace (T&T) letter and packet tracking service by investing in an Aspect speech portal embedded with Nuance ASR technology. The speech portal currently...
Wide discrepancies continue across the EU in paid holiday entitlements. Research by Mercer Human Resource Consulting has shown that the average leave and public holiday entitlements across all EU states is 34 days. The UK and Netherlands provide just 28 days off while...
Avaya unveiled a new channel programme to extend the reach and breadth of the Avaya Global Services portfolio in the EMEA region. The new channel programme will maintain and develop Avaya Global Services direct relationships with designated accounts but aims also at...
Comverse announced the availability of Comverse Media Server 3.0, a modular, standards-based VoiceXML gateway for delivering voice-controlled and DTMF-driven services in carrier networks. The Comverse Media Server 3.0 fully supports VoiceXML 2.0 applications. VoiceXML...
Profit-swooping CRM maker Siebel Systems has announced the appointment of C. Scott Hartz to its board of directors for the company’s audit committee. In addition to his board appointment with Siebel Systems, Mr. Hartz serves on The Wharton School’s...
The Finnish unified messaging solutions provider Tecnomen has been selected by Siemens Mobile Switzerland to deliver a Voice Mail System (VMS) to the Swiss national railway company, Schweizerische Bundesbahn (SBB), for its GSM-Railway (GSM-R) mobile network. The VMS...
