From the 11-13th November 2003 the NEC Birmingham, will host a gathering of high-tech service, support and customer management solutions that is Service Management Europe 2003. This event will address issues like vehicle tracking, sales force automation and scheduling...
From Recruitment to Retention. Getting your People Strategy Right, Customer Service. Are you Meeting your Customers ‘Expectations?, Technology. Are you Maximising the Opportunities? and Internal Management Systems. Putting the Processes in Place will be...
RETELL, a UK phoneset maker, has just launched RETELL 175 SET, the first device able to record conversations into removable media for archiving purposes. This executive feature phone will record calls directly to the flash memory and automatically burn them onto a CD...
DataDistilleries announces that Saga has selected DataDistilleries’ software to help grow its business over the next few years. Saga is the UK’s best known specialist in providing holidays and financial services products for people aged 50 and over. The...
Telekom Austria today announced the commercial rollout of its new ‘MultimediaStations’. The company will put in place approximately 500 multimedia pay phones with broadband Internet by the end of the year and is planning to roll-out a total of 1,300 units...
