GlobalWare AG, a language technology provider, has taken over the control of GEDYS-DISKUS and Gedys Internet Products NV located in Den Haag. The companies involved agreed to maintain silence regarding purchase prices. GEDYS-DISKUS was a wholly owned subsidiary of...
The mobile phone segment of Siemens mobile is getting a new head. Rudi Lamprecht, chairman of Siemens mobile and member of the managing board of Siemens passed on global responsibility for the mobile phone business to Ian Moyes who starts chairing the...
Certainly in the UK, some of the issues facing todays public sector contact centres were highlighted in a recent National Audit Office (NAO) report. As anticipated, the Report was pretty scathing, citing lack of service quality and high costs as major issues. And...
ScanSoft announced that its VoCon SF embedded speech recognition engine had been selected by PEIKER as the foundation of its Bluetooth voice-activated system for Chrysler Group’s UConnect telematics module. The in-car, hands-free system does not require the...
After weeks of debate and deliberation, the judges have announced the finalists of the 8th annual European Call Centre of the Year Awards, organised by CCF magazine. The European Call Centre of the Year Awards will take place at a Gala Awards Dinner on 16th September...
