SynTelate has selected Call Centre Expo to publicly demonstrate the latest version of its desktop customisation and scripting tool synTelate. SynTelate WebAgent provides a browser-based deployment of the agent desktop. This is based upon the latest .NET technology....
Despite having courted bad press, mainly due to onerous and ill-implemented solutions, CRM is again at stake in todays managers agenda, who envision survival in a post-hype environment which backed them to a corner. Whereas trading conditions remain difficult,...
Theres a new face on the managing board of Siemens Real Estate (SRE), with Karl Heinz Seibert set to join existing members Peter Niehaus (chair) and Jochen Scharpe from 1 September 2003. His appointment is part of SREs preparations for further changes to the board,...
The development of the call centre industry in Turkey started in late 1996. Until 1996, only those companies whose operations required possessing a call centre were running call centres. Nevertheless, during the past years, the growth of the call centre industry has...
A slow quarter for renewals and new subscribers hampered the Western European mobile phone market, which declined by 2.4 per cent year-on-year in the second quarter of 2003, according to IDC. Despite vendors offering increasingly diverse product portfolios, the mobile...
