Siebel Systems announced the availability of the Siebel Contact Center Performance Solution and the Siebel Sales Performance Solution, which are designed to measure and improve the effectiveness of contact center and sales organisations, respectively. This solution...
Mobile phone industry leaders Ericsson, Motorola, Nokia and Siemens mobile announced today the completion of a jointly developed Push to talk over Cellular (PoC) specification based on the IP Multimedia Subsystem (IMS) as defined by 3GPP. This specification is...
CRM application hosting (ASP) continues to gain acceptance in the marketplace. According to Aberdeen, 35 per cent of survey respondents said they already use hosted CRM products and 85 per cent said they will evaluate hosting as they enter the market for CRM...
Cable and Wireless announced that David Prince, the group finance director, has expressed a desire to retire from the Board of Directors. He will step down from the board on 1 December 2003, but will remain with the company for an interim period to hand over his...
Expert Solutions International announced OptiWise Outsourcing -a workforce management and optimisation software for call centre outsourcing companies. OptiWise outsourcing integrates inbound and outbound activities, and schedules agent shifts according to...
