ScanSoft, a supplier of speech and imaging solutions, announced it has shipped localised versions of PaperPort Pro 9 Office for Germany, Belgium, France and Spain. PaperPort Pro Office is a desktop product combining the power of creating PDF files, the convenience of...
Plum Voice Portals, provider of Interactive Voice Response (IVR) and computer telephony solutions announced the latest revision of their VoiceXML IVR software suite. Entitled version 2.4, the software release is the fourth major release of Plum’s IVR platform...
FINEOS, an Irish manufacturer of banking and insurance software, has just appointed Tom Wall as Chief Financial Officer and company secretary. Wall joins the FINEOS board and executive management team and will be responsible for overseeing all financial operations...
Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...
Customers choose to do business with companies that provide the products and services they need and deliver an outstanding experience. Customers expect excellent service and will quickly abandon a business relationship when service quality does not live up to their...
