Alcatel announced that XIT Wireless, a subsidiary of XIT Telecommunication & Technology Co-operative, has selected Alcatel’s NGN solution to expand its mobile network. Currently offering TDMA and GSM services in the Texas Panhandle, the deployment of the...
Garlands Call Centres announced the opening of a second building at its Contact Centre Village at Preston Farm in Stockton. The second Preston Farm building, Villa Jubilent, is a three story building that will primarily be used as a Conference and Training...
Salisbury District Council has created a virtual contact centre based on Macfarlane CallPlus contact centre technology and Lagan Front Line CRM software as part of a broad initiative to restructure resources and improve service – with a particular focus on...
Nokia announced a collaboration with Advanced Info Service (AIS), Thailands mobile communications network operator, and Avaya, to introduce the first phase of an Enterprise Fixed Mobile Convergence Solution that will enhance mobile office productivity and...
The search for the perfect customer service process is a never ending pursuit of companies. Executives are searching for the perfect process that will eliminate all problems, misunderstandings and by extension, customer complaints. Technologies and methods are being...
Verint Systems Inc. announced the acquisition of CM Insight Limited, a privately-held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in...
