Genesys announced today that it has been named a Microsoft Business Solutions ISV partner. As part of the relationship, Genesys will offer a Gplus Adapter for Microsoft Business Solutions CRM, a packaged integration that links call centre suite with Microsoft’s...
Mobile software developer Babel Technologies and Spanish company Owasys have announced a new mobile phone for people who are blind or visually impaired. The owasys22c operates on an embedded text-to-speech (TTS) solution called PocketBabil from the speech software...
The 9th Annual SpeechTEK Exposition and Educational Conference held last week at New York Marriott Marquis has appointed the ten most influential executives in the speech technology industry. This years edition winners are Steve Chambers, general manager, Scansoft;...
The seventh annual survey by Incomes Data Services (IDS) of pay and conditions in UK call centres found out an average reported staff turnover of 25.1 per cent, the highest since the survey was first published back in 1997. Reported staff turnover was highest in the...
CCT Boatphone, the exclusive wireless service provider of the British Virgin Islands in the Caribbean, has awarded Tecnomen a contract to deliver and install a complete value added service solution during the last quarter of 2003. Tecnomen will provide CCT Boatphone...
Wicom Communications, a Finnish provider of IP contact centre and enterprise communications software, and Fujitsu Services, announced the most extensive VoIP deployment yet in the Finnish market. When deployed in full, a total of 1,700 Fujitsu employees will have...
