Wicom Communications and MNS, an Egyptian provider of Wireless Applications and Unified Communication solutions, announced a partnership. According to the agreement, MNS will distribute and support Wicom Contact Center solution in the Middle East market. MNS offering...
Avaya reinforced its commitment to the channel at its Avaya Forum in Barcelona for around 400 customers and business partners. Building on existing success, Avaya announced the evolution of its enhanced Business Partner Programme. The programme will strengthen and...
Ericsson has introduced an enhanced version of its BusinessPhone business communications system for small and medium-sized enterprises (SMEs). BusinessPhone 6.0 offers new facilities for mobile working, IP Telephony, Unified Messaging (UM) and Computer-Telephony...
Sabio has signed a three year contract to provide BSkyB a UK digital TV provider – with a Workforce Management (WFM) solution for its customer contact centres at Livingston and Dunfermline, Scotland. BSkyB has over 6.8 million subscribers and its 6,000 contact...
UKs Prime Minister Tony Blair intentions to investigate predictive dialling should ring new warning bells for the call centre industry, claims data suppression specialist UK DATA IT, which has recently established a partnership with Amcat to optimise the efficiency...
Gartner analysts said worldwide speech recognition telephony software revenue is on pace to reach 110 million in 2003, up from 108 million in 2002. The speech recognition industry hit its peak in 2000 when worldwide revenue totalled 119 million, but the industry...
