Siemens Information and Communication Networks (IC Networks) and Aspect announced a partnership to deliver applications for growing market of IP communications and services. As an OEM partner, Aspect will integrate Siemens HiPath technology with its Uniphi...
Genesys Telecommunications, a subsidiary of Alcatel, introduced a Managed Services Suite that provides businesses with new standards of control, choice and intelligence in hosted call center solutions. The Genesys Managed Services Suite is designed to be delivered by...
Martin Butler, founder and president of Butler Group, issued this challenge to the IT industry during the launch of the Information Economics Journal at the Barber-Surgeon’s Hall in London. Martin Butler proposed that the technological inefficiencies were...
Nokia today announced Nokia Wireless Accelerator, designed to optimise data communication over narrowband wireless and fixed networks. Nokia Wireless Accelerator downloads enterprise data to wireless devices or laptops. Nokia Wireless Accelerator technology is a...
ScanSoft introduced four new services to support customers with their speech investment. Services include Voice Identity Program (V.I.P.), Advanced Technology Proof of Concept (P.O.C.), DesignLab Services to Evolve Speech Applications and Enterprise Speech Strategy....
International business process outsourcer Vertex, has implemented ASC SmartContact Centre in their Phoenix House, Knowsley contact centre after a successful trial for inbound and outbound sales contracts. According to the two companies, the trial demonstrated...
