Congratulations speech market youve finally made it to prime time. It took 20-plus years, millions of euros in investments and many false starts, but there is no longer a question about the viability or need for speech-enabled solutions. But you dont have to take...
After years of much hype but little action, more European enterprises are now deploying voice over IP (VoIP) in their corporate networks, or planning to do so in the near future. In IDC’s European WAN Manager Survey, 2003, a survey of 625 companies in 10...
Independent MORI research commissioned by Detica, an IT consultancy, has revealed an overwhelming rejection of the idea that customer insight the management and exploitation of customer data is a business capability that can be outsourced in the same way as the...
HP and FINEOS Corporation announced an agreement for HP to market, sell and implement FINEOS Claims solutions to customers in Central Europe. These solutions focus on significantly reducing the processing time spent on insurance claims, which is currently estimated to...
The call centre industry has grown massively in the last 10 years and Ireland is now recognised as being one of the leaders of this growth with an increasing number of pan-European and global contact centres from a wide range of business sectors. Now in its 8th...
A new survey has confirmed what many bosses have suspected for years – office workers are wasting their time. Indeed, the cost to British business of staff playing ‘telephone tag’ is estimated to be almost 3bn a month. The on-line survey of 30,000...
