World-class contact centers are not the result of luck or chance. World-class contact centers evolve, over time, under the direction of highly skilled and inspired leaders. Contact center managers today cannot be satisfied with merely doing more with less. They must...
Cisco Systems, Inc. released the Cisco Unified Communications system, a new suite of voice, data and video products and applications specifically designed to help organizations of all sizes to communicate more effectively. Based on the Cisco Service-Oriented...
ASC announced the addition of email response management to INSPIRATIONpro, its premier quality monitoring solution. Guenther Mueller, Chairman and CEO of ASC, explained that Email response management and quality monitoring systems work together to create a superior...
Witness Systems announced additional investment in the Indian market. The company is increasing its number of local customers and strategic reseller partners, and expanding its Bangalore research and development operation and customer support center. ‘India is a...
Genesys Telecommunications Laboratories completed an installation of its Genesys Express Multimedia solution in the customer service centre of FC Barcelona. The implementation at the club’s Nou Camp stadium is part of an in-sourcing initiative that enables the...
Alcatel has completed contract negotiations with BT, confirming its participation as one of the preferred suppliers to the operator’s next-generation network Alcatel will provide its 7750 Service Router and 5620 Service Aware Manager for 21CN’s...
