· Best Training Programme: Hertz Europe Services Centre · Best Customer Services Delivery: The Merchants Group (Ireland) · Best Small or Growing Contact Centre: Hibernian · International Outsource Partner of the Year: Mitial International Benchmarking Standards...
Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The train operating companies have come under fire this week from the union Amicus for plans that could...
Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World No. 1 Kasparov, 40, had a winning position with the white pieces after only 16 moves and coasted until...
Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoors services focus on contact centres applications which handle voice calls, email and web customer interactions. Streamdoors target markets are...
The results of the latest Merchants Global Contact Centre Benchmarking Report covering 200 contact centres worldwide show that a clear majority of centres employ a multiple line strategy with only 22 per cent adopting a single number policy. The number of contact...
Language and speech technologies, after decades of research and development, have reached near-market maturity where specialist companies are now offering value added services and solutions to a broad spectrum of potential users. LangTech 2003, the second edition of...
