VoiceGenie Technologies, a Canadian provider of VoiceXML platforms, development environments and tools for advanced speech solutions, and Elan Speech, a French Text-to-Speech provider, announced their partnership and marketing alliance to deliver high-end...
Corporate respect for the role, purpose and contribution of contact centres is increasing as senior executives recognise the positive impact they have on the bottom line and the tremendous value of customer data flowing through the contact centre. The race is now on...
NCR Corporation announced a global agreement with ScanSoft, to embed ScanSoft’s RealSpeak Solo text-to-speech (TTS) engine within NCR’s APTRA Edge and APTRA Advance NDC self-service software. The agreement provides the tools for financial institutions to...
BT today launched Succession Enterprise 3.0, the new software family for the Meridian 1 and Succession 1000 communications platforms from Nortel Networks. Succession Enterprise 3.0 combines Meridian 1 and Succession 1000 (formerly CSE 1000) on one single software...
POST cti and IDL announced today a partnership agreement and a series of jointly-funded marketing initiatives to promote the uptake of standards-based telephony amongst the developer, reseller and system integrator communities. POST cti and IDL are currently...
Four more UK plcs have signed up to Lloyds TSB Registrars’ telephone speech recognition share service, developed by SRC, to streamline administration and improve customer service to more than 220,000 employees. National Grid Transco is the latest company to sign...
