Cyantel, the Irish developer of location-based services, has announced that it will deliver their E-Z-Manage Resource Manager to Vodafone Germany to start a service called Vodafone FleetManagement. E-Z-Manage Resource Manager is a location-based service that enables...
Audentify, a provider of contact center technology and a division of Autonomy Corporation announced that Dataforce, a contact center representing a number of the UK’s leading brands, has selected Audentify to automatically monitor and manage all customer...
Rhetorical, a Scottish provider of text-to-speech (TTS) technology, and the Royal National Institute of the Blind (RNIB) announced a partnership to increase information access for people with sight problems. Rhetorical’s text-to-speech (TTS) product...
Lloyds TSB has received its 70 millionth automated call representing more than 84 million financial transactions through a speech-enabled customer self-service telephone system based on an interactive voice response (IVR) solution from Nortel Networks. The system...
The City of Cologne has won the ‘CRM Best-Practice Gold Award’ in the category Business to Customer (B2C). The municipality received the Customer Relationship Management (CRM) award for its call centre solution, which was developed in conjunction with...
Alcatel announced today a contract with Combellga, one of Russia’s carriers, to enhance its existing voice network by using a next-generation IP-based infrastructure to interconnect its local services areas. Alcatel NGN solution enables Combellga to initiate IP...
