BT will be the first UK-based company to introduce Siebel CRM OnDemand to businesses in the UK. The new on-demand service enables small and medium-sized organisations and divisions of larger businesses to organise, manage and streamline their sales, marketing and...
United Kingdom’s Royal Mail announced has significantly reduced call handling costs for its Track & Trace (T&T) delivery tracking service by investing in a speech recognition solution. Aspect Customer Self-Service with speech recognition by Nuance...
Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate contact centre managers from time-consuming data collection and reporting and empower them to capture and...
Alcatel officially launched its latest-born 3G Reality Centre in Milan, Italy, today. This facility is part of Alcatel’s worldwide programme which offers a live end-to-end network environment open to operators, content and services providers and dedicated to the...
Tecnomen has been selected by Swisscom Mobile to provide new enhanced messaging services for their existing Tecnomen messaging platform. The enhancement will expand Swisscom Mobile’s messaging solution portfolio by offering new services such as wireless e-mail,...
Cyantel, an Irish developer of location-based services, has announced that it will deliver their E-Z-Manage Resource Manager to Vodafone Germany to start a service called Vodafone FleetManagement. E-Z-Manage Resource Manager is a location-based service that enables...
