Alcatel announced that, effective January 1, 2004, Ad Nederlof will assume the position of chairman of Genesys. Since February 2000, he has been president and CEO of Genesys. In his new role Mr Nederlof will expand his consultative work with customers while continuing...
ASC telecom, a provider of performance improvement solutions for contact centres, announced today the launch of MARATHON EVOlite, ASCs new plug-and-play communications recording solution for Small to Medium Enterprises. MARATHON EVOlite, lays its engineering...
New research published today by ContactBabel shows that Indian call centre agents get paid less than an eighth of their UK counterparts salaries, and do not provide as good a service to the customer. A survey of over 300 UK and Indian call centre operations finds...
BT today announced the decision by Hydratight Sweeney, a manufacturer of bolt tightening equipment, to implement a converged infrastructure based on Nortel Networks’ Succession IP product offering. The solution went live in August 2003, and has been installed in...
Météo France, the French meteorology organisation, has chosen Elan Sayso’s golden tone TTS to read out the sea weather forecasts, flight condition information or weather alerts, available over the phone 24-7. The Météo Marine sea weather forecast service for the...
Coffee mornings are out, mobile communication is in: Women are already the world champions when it comes to messaging. They view technology in terms of the functionality it offers and are favourably predisposed to UMTS. That is the result of a survey of 3,000...
