Swisscom Systems is licensing Voxpilots new Telecom Solution product to deliver outsourced VoiceXML services to the Swiss market. Swisscom Systems will be able to offer telephone-based applications such as auto-attendant, personal dialler, information management and...
A Finnish directory service provider Fonecta has decided to upgrade to the latest version of the workforce management solution Teleopti Contact Center Coach from Teleopti. Teleopti Contact Center Coach is a suite of integrated tools to help contact centres manage and...
Strong demand from call centres for Screen Service, a malicious call barring solution from SNT, has led the Dutch outsourcer to double the number of ports on the Telsis switch that it bought to host the application and buy a second switch as a development...
Welsh secretary Peter Hain has said that companies which transfer call centre jobs to Asia are helping the British economy. His comments are likely to anger hundreds of workers in Cardiff, whose jobs are under threat because their employer has lost the contract for...
Avaya announced a new release of the company’s flagship IP telephony software, Communication Manager 2.0. With this release, Communication Manager increases security with new support for the Advanced Encryption Standard (AES), protecting voice conversations...
FINEOS, an Irish manufacturer of banking and insurance software, has just appointed Philip Small as an advisory director to assist the company with its market growth within the Asia Pacific region. Small has over 20 years experience in insurance and banking software...
