Trial sponsors are rapidly turning to ‘the most reliable and cost effective medium’ on the market for gathering patient diary information – Interactive Voice Response (IVR). That’s the verdict of Clinical Technology Organisation of the...
When the internet bubble was still full of hot air, the importance of having a ‘web strategy’ was clearly overstated. Companies today are less likely to sell cat litter or groceries over the internet, but their web sites are nevertheless an important part...
The hard line between business use and consumer use is blurring as many mobile consumers are depending more heavily on mobile solutions that operate around the clock. According to a new study from IDC, Mobilizing the Consumer: 2003 Survey Results, personal use of...
Only 29 per cent of executives are satisfied with the quality of their customer relationship management (CRM), according to a recent global survey conducted by the Economist Intelligence Unit for AT&T. Industry research indicates that more than half of all initial...
FEDMA (Federation of European Direct and Interactive Marketing) Council for Contact Centres / Teleservices met yesterday to discuss the recent global issues which pose new challenges to the sector and to agree an action plan. FEDMA discussed introduction of the US...
Tecnomen has been selected by LuXcommunications, Luxemburg’s newest mobile operator, to provide its Multimedia Messaging Service Centre (MMSC). Tecnomen will enable LuXcommunications to offer MMS services including video messaging, on its 3G network. The...
