KANA announced the signing of a definitive agreement to acquire Hipbone, a provider of online customer interaction solutions. The agreement is expected to close in the first quarter of 2004. Hipbone was founded in 1998 and provides co-browsing, live chat and file...
The psychological contract between employer and employee is key to retaining staff in times of organisational change, according to new UK research. Researchers at Roffey Park have discovered that paying attention to this relationship during mergers and acquisitions is...
As a new year is upon us, companies are getting ready for the next round of strategic and operation planning. On the horizon are more aggressive sales targets and expectations of growth and profitability. Costs will be attacked with a vengeance in the name of ultimate...
Europe Contact Center Call Centers Contact Centers Computer Telephony Technologies Europe Contact Center announced its new Service Structure and Pricing List for 2006 PRICE & SERVICE STRUCTURE 2006 NOTES: 1.All Prices in EUROS. VAT not included....
Cofiroute, the only wholly private toll highway in France, has selected SpeechPearl speech recognition software from ScanSoft as the core technology for its new real-time traffic information service, Traffic-One. The new service, offered in French, provides motorists...
Technology promises many things, not least of which is the ability to cloud all those crucial business issues with some pretty impressive jargon. And few bits of technology and jargon – were embraced more enthusiastically than those surrounding Customer...
