Fears of a new financial scandal rose on Monday after Adecco, an international temporary employment agency based in Switzerland, reported accounting problems that slumped its share price by more than 40 per cent. Adecco delayed the publication of its 2003 full year...
Audentify, a provider of contact center technology and a division of Autonomy Corporation has formed a strategic partnership with Stevens Communications, a business solutions integrator for contact centers. This complimentary partnership will allow Audentify to...
BT is testing a service that will allow mobile phone users to send text messages to fixed-line phones using automatic text-to-speech conversion technology. The service, which the telco aims to wholesale to service providers, will also allow users of SMS-enabled phones...
A new approach of community sharing in the call centre industry could improve their occupational health record and benefit UK industry overall, says the Health and Safety Executive (HSE). The report, Psychosocial Risk Factors in Call Centres: An Evaluation of Work...
