Bucher & Suter will distribute and support Wicom Contact Center solution in the Swiss, German and Austrian markets. Bucher & Suter offering includes contact center, customer relationship management, help desk and data conversion solutions. Wicom Contact Center...
TELESTET has brought commercial 3G service to Greece with the launch of the country’s first WCDMA network, enabling mobile services such as advanced multimedia messaging, high-quality streaming, browsing and video calls at speeds of up to 384 kpbs. As the...
Telecom operators are likely to realise massive slumps on revenues when Voice over IP (VoIP) becomes massified, while wireless communications will continue to thrive in a Wi-Fi / UMTS based environment. These are the predictions of João Schwarz da Silva who, in an...
A survey undertaken by Transversal, a provider of web self-service and knowledge management solutions, has revealed that consumer opinions of particular brands have decreased after contacting a call centre. Over half of the respondents (53 per cent) said their opinion...
