In addition to cross-selling and up- selling practices, financial services companies implement speech recognition systems to generate added revenue from call centres, according to Cutting Edge Information’s report, ‘Managing Financial Services Call...
Connexor, a Finnish provider of multilingual language technology to application developers, announced that it has entered into a license agreement with Helsinki Institute for Information Technology (HIIT). Under this agreement, HIIT has licensed Machinese text...
David West has joined contact centre solution provider Aspect Communications as senior vice president of international sales for the Europe, Middle East and Africa (EMEA) region. He will report to Jim Flatley, Aspect’s president of worldwide sales and services....
