Ventura, a UK provider of outsourced customer contact centre solutions, has implemented Initiative Softwares synTelate solution to replace its existing scripting capabilities. synTelate will work Venturas outbound customer contact system to provide rapid screen...
After a year of dramatic changes to the legislative landscape for the direct marketing industry, and growing consumer awareness of their data protection rights, the DMA is holding its fifth Annual Data Protection Conference to provide factual information on data...
The Rome I Convention sets out which law is applicable in disputes arising from international contracts. The Convention is not an EU law, although all the signatories to it are EU member states. Now the European Commission wants to bring it into its own legislation...
Connexor, a Finnish provider of multilingual language technology to application developers, announced that it has entered into a partnership agreement with Basis Technology, a provider of software and professional services for globalisation and multilingual...
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was installed to integrate quality call recording into the Division’s customer service and consumer...
