Ventura, a UK contact centre outsourcer, has announced that, from April 2004, it will manage calls for the National Rail Enquiries Service, on behalf of ATOC (Association of Train Operating Companies). The contract will create 300 new jobs at the companys contact...
Ventura, a UK contact centre outsourcer, has announced that, from April 2004, it will manage calls for the National Rail Enquiries Service, on behalf of ATOC (Association of Train Operating Companies). The contract will create 300 new jobs at the companys contact...
Organised by Euroindex and DM Agency OS-Direct, DM Days in Ukraine will assess up-to-date technologies, methods and best practices on the direct marketing industry. DM-experts from Ukraine, Russia, Poland and the United States will review the latest DM trends, address...
In a workshop dedicated to the eradication of spam e-mails held in Brussels on 2-3 February, the OECD considered that too little was known about the economics of spam, emphasising that there are already many laws which can be used against spammers, but these need to...
Aspect Communications, a provider of enterprise customer contact solutions, has announced the successful completion of SAP integration certification for the latest version of the Aspect Enterprise Contact Server (ECS) with SAP Web Application Server (SAP Web AS), part...
Giving voice to the web, the World Wide Web Consortium (W3C) has published VoiceXML 2.0 as a W3C Proposed Recommendation. The goal of VoiceXML 2.0 is to bring the advantages of web-based development and content delivery to interactive voice response applications....
