WizCom Technologies, developer and manufacturer of reading aids, will inaugurate the company’s new German Reading Pen at the Didacta 2004 trade show, taking place in Köln, Germany, from 9-13 February, 2004. The Reading Pen is an ‘assistive...
IKEA, one of the biggest home furnishings companies worldwide, has deployed interactive voice response (IVR) technology from Nortel Networks for its customer service centres in Germany and Switzerland. These local customer service centres offer support to IKEA’s...
Noetica, a UK customer interaction management software provider, announced that Love TM Limited, a new London-based privately owned outsourced call centre organisation, has selected Noeticas contact centre management solution – Synthesys – and...
IKEA, one of the biggest home furnishings companies worldwide, has deployed interactive voice response (IVR) technology from Nortel Networks for its customer service centres in Germany and Switzerland. These local customer service centres offer support to IKEA’s...
Why, given the huge investments in CRM systems, does most research demonstrate increasing customer dissatisfaction with service levels? In part, this can be put down to increasing levels of expectation that rise faster than it is reasonable to expect organisations to...
