Blue Pumpkin, a provider of enterprise workforce optimisation solutions, introduced a new version of Blue Pumpkin Director-Enterprise localised for the German market. With the new localised version of Blue Pumpkins workforce optimisation products, German contact...
KANA, a provider of knowledge-powered customer service applications, today announced that it has closed its acquisition of Hipbone, a provider of online customer interaction solutions. As a result of this acquisition, KANA has added Hipbone’s Web collaboration,...
Isabel Montesdeoca has joined contact centre solution provider Aspect Communications as Marketing Director for the EMEA region. She will report to David Puglia, Aspect’s Senior vice president of global marketing. Isabel will drive Aspect’s strategic and...
Via~fon, an operator of pre-paid phone services, has partnered with Your Communications and C3 to launch UniKit, a low cost phone and Internet service for university and college students. The service enables students to keep in touch with friends and families directly...
Wicom Communications, the a Finnish European provider of IP contact center software, today announced the completion of Wicom contact center deployment at Elion, the largest telecommunications and IT provider in Estonia, formerly Eesti Telefon. One of the largest...
Eckoh Technologies believes an exclusive contract with ITV has made it the number one firm in the country for the Interactive Voice Response (IVR) and Speech Solutions markets. The Herts-based speech recognition specialist has signed a minimum one year contract with...
