A help desk agent received a call from a client having trouble with his print screen feature. After lots of discussion, a technician was dispatched to diagnose the problem. Heres the conversation: Client: My ‘print screen’ feature doesn’t work....
Teenage Caller: I wonder if you could help me. Help Desk: What’s the problem? Caller: My dad bought me a computer last week, and I was taking out a CD when the phone rang. I was also eating pizza. With the CD drawer still open, I set the pizza on it, so I could...
Tech Support: O.K. Bob, it’s time to press the ‘control’ and ‘escape’ keys at the same time. Caller: Done. Tech Support: Now type the letter ‘P’ to bring up the ‘program manager.’ Caller: I don’t have a...
Caller: I can’t make outbound calls on my cell phone. Rep: Do you have the phone with you? Caller: Yes, I’m talking on it right now. Rep: The phone is working just fine. You just called me. The embarrassed caller quickly hung up. Humor ...
IDC’s latest forecasts for Western European IT spending in the small and medium business (SMB) market show that IT spending will continue to be stronger in the midmarket than in small and large enterprises. In 2004, small and midsize businesses (1-499 employees)...
This summer sees the launch of the inaugural Contact Centre Challenge Cup in association with Contact Centre Management magazine, a karting experience open to everyone within the UK Contact Centre industry. Up to 350 people, in 35 teams, will convene in Milton Keynes...
