NOTES: 1.All Prices in EUROS. VAT not included. 2.Please, read carefully the Service Agreement and the Editorial Rule. CONTACT CENTER PORTAL MANAGEMENT TEAM CEO: Manuel Melo, manuel.melo@europecontactcenter.com Portuguese Edition: Gabriela Costa,...
Merchants, a UK contact centre outsourcer, announces the formal inclusion of two South African outsourced contact centres in Johannesburg and Cape Town to its solution portfolio. The addition of these new locations highlights the strong relationship between Merchants...
Ericsson announced its 450 MHz CDMA2000 solution, a 3G solution based on industry platforms that support 1X and 1xEV-DO now and are ready to support 1xEV-DV services. The solution is the next step in Ericsson’s recently launched Expander offering, which is...
British Airways announced the closure of two of its call centres today with the loss of 400 jobs as part of its drive to cut costs. Citing the growing number of online bookings, BA said it would shut down a call centre in Glasgow with the loss of 350 jobs while a...
Altitude Software and VDS Communicatie Architecten (VDS) signed a reseller agreement allowing VDS to market, sell and provide professional services for the range of contact centre solutions developed by Altitude Software. VDS started 25 years ago as one of the first...
ScanSoft, the company that bought three companies in the speech-recognition business in 2002, including Boston-based SpeechWorks International for 103 million, is said to be on the move. The acquisitions, which included purchases of assets from Lernout & Hauspie...
