Merchants Limited has signed a four-year customer management outsourcing contract with Edexcel, the examination board in UK. The contract is worth approximately 10.3 million. Edexcel is one of the UKs largest examination awarding bodies both for educational and...
The 4th Annual European Contact Centre Exchange is the only pan-European meeting for senior contact centre professionals looking to provide value-added services to their customer base. This is an invitation-only meeting which will give an insight into how blue-chip...
Voice self-service applications based on touch-tone, speech recognition, and text-to-speech technologies serve customers are far more cost-effectively than using live agents, the Yankee Group says in a new report, Hosted Speech Applications are Poised for Growth,...
Global 2000 organizations are investing considerable financial and human resources in the development and maintenance of applications across the IT portfolio, according to META Group. The application portfolio is becoming more complex as the proliferation of web...
Tecnomen is introducing its NGM Video Mail service at 3GSM World Congress. This service allows video callers to leave video messages for one another when the recipient is busy, not replying or unavailable. The basic functionality of Video Mail service is very similar...
Alcatel and Orange Romania activated today the EDGE (Enhanced Data rate for GSM Evolution) capability natively embedded in Alcatel’s Evolium? radio access solution. This EDGE capability will cover the most important cities of Romania. Under the terms of the...
