Witness Systems announced a new strategic initiative that extends its eQuality contact centre application suite to back office environments. The companys new eQuality Office offering helps organisations audit critical business functions to better understand the...
Relationship and experience: are they same phenomena or are they different? When consulting a dictionary they show similarity in meaning: Relationship is defined as quality of association between people, whereas experience is skill or knowledge acquired from an...
BT today announced the launch of BT QueueBuster, a new queue management system for contact centre environments. The tool, designed for call centres of 100 agents or more, gives customers the option to receive a return call, rather than waiting on the line. The system...
Quality Plus Callscan (QPC), a workforce solutions provider, announced a new partnership with Knowlagent. In collaboration with QPC, British Sky Broadcasting (BSkyB), chose Knowlagent as a key component of its corporate CRM initiative. BSkyB will be rolling out...
Verint announced that it has partnered with Customer Relationship Metrics to integrate their award-winning CATs (Completely Automated Telephone surveys) solution into Verints ULTRA Intelligent Recording. Customer Relationship Metrics, based in Sterling, Virginia is a...
Alcatel and Universal Mobile, the mobile entertainment services subsidiary of Universal Music International announced a partnership to jointly develop, promote and market new mobile multimedia services, with compelling music and entertainment content aiming at...
