Remedy, a BMC Software company, announced the release of Action Request System (AR System) 6.0. The new version of Remedys application management and development platform includes new management and analysis tools aimed at enabling customers to improve the...
Rhetorical and Claritus announced the completion of a joint technology project for British Airways. The partnership has created a new customer service platform which uses a mix of text-to-speech, provided by Rhetorical’s rVoice text-to-speech engine, and voice...
Sakrament company, a Belarus software developer in the sphere of speech recognition and text-to-speech (TTS) technologies for the Russian language, launched Sakrament Personal Voice Master 1.0, a software that is designed for automatic creation of a users personal...
KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to ‘chat’ customers...
KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to “chat” customers...
KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to “chat” customers...
