Siemens has completed the purchase of Insight Consulting. The acquisition of the remaining 49 per cent stake in Insight Consulting sees Siemens take complete ownership of the Walton on Thames-based company. Siemens acquired 51 percent ownership of the company in 2001....
Quality management (QM) and logging used to be optional in contact centres, but no longer. Today, they are essential for both the success and protection of an enterprise. QM applications have grown during the past few years and now provide customer insights and...
The latest study commissioned by Aspect to Strateco to 480 managers of in-house and outsourced contact centres in Germany, Austria and Switzerland reveals the primary roles fulfilled by contact centres across the three countries are customer service/ support (over 50...
Blue-chip companies from the mobile industry have signed a memorandum of understanding to apply for a mobile Top Level Domain (‘mobile TLD’) from the Internet Corp. for Assigned Names and Numbers (ICANN) during the current application round, which closes...
The market for standard managed IP VPN services is growing quickly but will flatten significantly by 2007, according to IDC’s latest forecast of the Western European IP VPN market. In addition, managed services are growing faster than in-house DIY...
Offshore outsourcing, not least in Eastern Europe, is a hot issue in contact centre managers agenda. But according to Marian Kostecki, an independent contact center consultant and trainer at Masterplan (Poland), theres a lot of misinformation. Mr. Kostecki...
