Tecnomen announced that its MMSC product has achieved interoperability approval from Nortel Networks. Interoperability approval was achieved using GSM/GPRS infrastructure equipment located in Nortel Networks Wireless Interoperability Lab in Richardson, Texas....
According to IDC’s European Vertical Market survey, a large number of banks are already using web services technology, while other financial services companies are working to implement the technology over the next two years. The insurance industry, however, is...
Rhetorical has created new voices for the burgeoning German market capable of seamlessly switching between German and English. The voices, Rhetorical’s first German male voice, professional and reassuring in character, and a young, informal female voice, are...
In our recently released Customer Experience Management Study we were surprised to find out that a majority of executives claimed that the role of the customer is not well defined in their organisations. 42.9 per cent of the US executives and only 17.2 per cent of the...
Rhetorical has announced a new product designed specifically for the call centre market. The Call Center Suite comprises several enhancements to Rhetorical’s text-to-speech technology to ensure improved speech output for call centre applications. The Call Center...
Dimension Data announced the appointment of Bruce MacLeod as chief executive of Merchants, the Dimension Data Groups customer contact centre services business. Bruce will focus on leading the development and expansion of the companys existing portfolio of contact...
