META Group announced the availability of its newest METAspectrumSM In Depth report, covering the business performance management (BPM) market. This market offers an integrated solution approach consisting of web-based analytical applications providing key performance...
Verint entered into an agreement with Call Centre Technology (CCT), a UK business communications specialist. Under the terms of the agreement, CCT will re-sell Verint’s ULTRA Express recording software for small to mid-size (SME) contact centres, and co-sell...
Following the recent economic downturn in the IT industry, software buyers now seek greater value for money in every IT investment. This change is pushing the balance of power towards customers and giving them the opportunity to obtain the flexibility and choice that...
The UK Learning and Skills Council (Tyne and Wear) are currently sponsoring e-skills UK to develop a pre employment training course for contact centres sector which will subsequently be rolled out in partnership with Job Centre Plus. The rationale behind developing an...
Noetica announced the installation of Noetica Synthesys at data-driven business communication company, the K2 Group. It will be used in their contact centre for outsourced customer service and telemarketing as a part of Link2 – the One-to-One Communication...
Iberdrola, a Spanish electric utility, has selected the Alcatel IP service router to migrate its telecom network to an Internet Protocol (IP) based backbone. By harmonising new IP and Ethernet-based technology and existing services over a unified IP/Multi-Protocol...
