The Capita Group has signed a contract to provide extensive customer contact centre services to Dixons Group from the companys existing call centre facility in Sheffield. The five-year contract will see Capita handle the full range of routine customer contact...
Edinburgh Taxi firm City Cabs (Edinburgh) has found a high-tech way to ensure that customers can book taxis quickly however busy the phone lines. City Cabs managers had noticed that it was next to impossible to predict when the phone lines were going to be at their...
Fexco (franchisee of Western Union in Ireland, UK and Spain, an Irish provider of global payment services has chosen Teleopti and their partner Damovo to supply a workforce management solution to 200 agents in Killorglin and Cahirciveen. Teleopti Contact Center Coach...
Alcatel today announced the availability of a new software connector that fully integrates Alcatel Contact Center Solutions with the Pivotal CRM Software suite. The connector was developed by Alcatel in collaboration with Pivotal, a provider of Customer Relationship...
Leading platform and solutions providers are invited to join ScanSoft for its 2004 EMEA Partner Forum. This free, educational forum is the place for European-based partners to network, gain insight into new ScanSoft product offerings and innovations, and share best...
Two European technology venture capital firms, Favonius Ventures and Kennet Venture Partners have joined forces to invest 9m in Fluency Voice Technology, a UK-based provider of speech recognition applications. Kennet will invest a total of 5.3m whilst Favonius...
