In parts one and two of this series, we examined why its important to invest in, or upgrade, QM and logging applications in your contact center and we examined one leading vendor, NICE Systems. In part three of this series, we focus on another leading QM and logging...
Allied Irish Banks, is one of Ireland’s leading banking and financial services organisations. It operates principally in Ireland, Britain, Poland and the USA, employing almost 25,000 people worldwide in more than 800 offices. AIB Group (UK) is the UK division of...
Aspect Communications Corporation, a provider of enterprise customer contact solutions, has upgraded its customer self-service (CSS) solution. An extension of Aspect’s Uniphi architecture, Aspect CSS 7.0 is based on interactive voice response technology and...
Taking its lead from Business Link North Manchester, the Manchester Enterprises Group (ME) has chosen Captavia as its replacement CRM system to meet the future business support challenges that lie ahead when Chamber Business Enterprises and Business Link North...
Avaya has appointed Francis M. Scricco, group vice president, Avaya Global Services. Scricco will lead an organisation that consists of more than 7,000 professionals who deliver end-to-end lifecycle services for voice and data networks, including business...
CCA, the UK body for the customer contact profession, launched the CCA Excellence Awards 2004, which will focus on celebrating the success achieved by call and contact centres in delivering excellence in customer service over the last 10 years. Members and non-members...
