The mobile operators mmO2, NTT DoCoMo, Orange, SMART Communications, Telefónica Móviles, Telecom Italia Mobile, T-Mobile and Vodafone made publicly known their intentions to define widely accepted requirements for an open mobile terminal platform. Their first step to...
Alcatel and Arcor have signed a general frame agreement for the delivery of Digital Subscriber Line (DSL) products, over the next three years. With this contract Alcatel becomes one of Arcors main DSL technology vendors, enabling this German fixed network operator to...
France Telecom and Motorola have signed a Memorandum of Understanding for the joint development of Seamless Mobility Solutions. This collaboration will include the establishment of joint research and development teams, the sharing of R&D funding, and the principle...
Surveys conducted at last week´s Witness Systems Driving Innovation customer user conference in Toronto and during the Customer Contact Solutions Conference in London, revealed some insight on the need for companies to identify the underlying motive for incoming calls...
The outsourcing of systems management can be an effective way for utilities to contain costs and improve efficiency within the competitive environment. However, the inherent pitfalls involved in relinquishing control of mission critical systems to third parties can...
