Many contact centers’ directors consider offshoring to reduce customer care operational costs. When evaluating offshoring customer support centers, companies need to decide which services to offshore and where to locate them. Companies will realize the strongest...
The UK supplier of communications services to the public and private sectors, ntl:Telewest Business, launched a new IP Multimedia service based on Nortel technology. The new service integrates the benefits of video and voice calls, voicemail, e-mail and presence-based...
Vodafone Group Plc announced that, upon the conclusion of its Annual General Meeting on 25 July 2006, John Buchanan will become Deputy Chairman of the Board of Directors and the Company’s Senior Independent Director, in succession to Paul Hazen who has decided...
The Balkans region is undergoing a makeover and attracting foreign investment from Western European operators hoping for a telecom gold rush among a poor but literate population eager for better communications. Read Camille Mendler, Yankee Group’s...
Telefónica reported a 45,4% rise in revenues, in the the first three months of 2006, to 12,036.4 million euros, supported by the general growth in every business lines. In that quarter the Companys net income exceeded 1,270 million euros, increasing by 39.6% in...
Jacada has appointed Paul O’Callaghan for the position of President, to head its North American, Latin American and European operations. With more than 20 years of executive experience in the international software, Internet, and network infrastructure...
