Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the city of Samara, in Russia. Under the term of this contract, Alcatel will enable the EDGE...
An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres, many operators extended their agent offering by developing self-service solutions based on...
InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations. Adel Al Safar, Chairman of InfoCall, explained...
Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence Management process for over 4,500 personnel as well as for generating key performance and absence...
The provider of contact center solutions, Concerto Software, has announced that it has acquired substantially all assets and certain liabilities of Dallas-based Positive Software Systems. Formerly a Concerto Software Technology Alliance Partner, PSS provides...
Each year the threats diversify, and each year companies refine their responses. Bearing this scenario, Gartner Group Summit proposes to examine, in depth the strategies that are key to acquiring, measuring, implementing and managing effective IT security today....
